Visa/Mastercard Chargeback Platform

Chargeback operations require precise handling of reason codes, evidence, scheme time limits and financial adjustments across customers, merchants, issuers and acquirers.

1. Dispute intake, eligibility checks and reason-code classification.
2. Deadline management, evidence collection and collaborative case workflows.
3. Representment, pre-arbitration and arbitration process tracking.
4. Scheme messaging, financial adjustments, reconciliation and management reporting.

The platform model provides a controlled case lifecycle that keeps actions, evidence, deadlines and financial outcomes connected and auditable.